Senior Project Manager- Transformation
Mid-sized company based in Dublin
- Supporting the Head of PMO drive governance and oversight across the project portfolio.
- Facilitation of weekly review meetings with PM community & Senior Management team.
- Maintenance and management of project portfolio weekly status reporting pack – BI Dashboards
- Further development of PMO framework in alignment with Digital Transformation strategy.
Some of the projects you will be working on/responsibilities will include:
- Customer / User Experience projects including journey mapping, brand engagement, experience measurement, customer behaviour deep data analytics.
- Digital Channels / Contact Centre journeys and supporting process transformation, business analysis, business case, and solution design experience
- Previous experience in a client facing environment
- Experience of people development, coaching and mentoring team members
- Strong Programme & Project Management skills – PM certifications would be an advantage
- A proven delivery track record delivering Operational and Technology led Transformation Programmes
- Automation / RPA / AI / Blockchain business requirements, analysis and solution design experience