Leadership

Momentum is Key!

Keeping a transformation successful can be much harder than anticipated. Whilst it may look like a success at the start, this can change rapidly. It seems that after the initial hard work is done, a lot of companies tend to slip back into old habits. The significance of sustaining a transformation and the actions needed

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Leadership EQ

What is it emotional intelligence? Emotional intelligence can be defined, simplistically, as being aware of one’s own emotional reactions to situations and having the ability to recognise and understand those emotions in order to react more effectively in any given situation.Less simplistically, according to the 2009 Dictionary of Psychology, emotional intelligence (EI) is the ability

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Digital Transformation: Meeting the Needs of B2B Customers

In the Business to Consumer (B2C) world, there is significant focus on customer experience, however it is just as important in the Business to Business (B2B) world. With B2B customers becoming more digitally astute, organisations need to start concentrating on digital transformation in order to ensure that consumers have high quality experiences. In order to

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